Returns Policy

Returns

Our policy states that we unfortunately cannot offer refunds or exchanges.

Items not eligible for return:

* Gift cards

* Flowers

* Gifts

In some cases, partial refunds are given: (if applicable)

* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Refunds or Replacements (if applicable)

Once your return is received and inspected, we will send you an email to confirm that we have received the returned item. We will also let you know if your refund has been approved or denied. If approved, your refund will be processed and your credit card or original payment method will be credited automatically within a few days.

Delayed or Missing Refunds (if applicable)

If you haven’t received your refund yet, first check your bank account. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank. Refunds often have a processing time before they appear on your account. If you have done all of this and still have not received your refund, please contact us at info@lerouge.ca.

Sale or Promotional Items (if applicable)

Only regular-priced items are eligible for refunds. Unfortunately, sale or promotional items are not refundable.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to exchange yours for the same item, please email us at Info@lerouge.ca, or send your item to: 1930 Boulevard Marcel-Laurin, Saint-Laurent, Quebec, H4R 1J9, Canada.

Gifts

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item is received, a gift card will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order shipped to them to give to you later, the refund will be sent to them, and they will be aware that you returned their gift.

Shipping

To return your product, you must send it to the following mailing address: 1930 Boulevard Marcel-Laurin, Saint-Laurent, Quebec, H4R 1J9, Canada.

Shipping costs for returning your item are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.